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    FAQ

    We hope the following Frequently Asked Questions will allow you to find the information you need, as well as an advertiser or as a visitor.

     

    You are advertiser :

    - What are the advantages of registering an advertisement on Loovac ?
    - Are the different categories linked ?
    - How to register an advertisement ?
    - Am I payback in case of my advertisement is not accepted on Loovac network ?
    - My service is located in USA, where do I register my advertisement ?
    - What should I write in further informations ?
    - Can I update my mon advertisement ?
    - Can you update my advertisement for me ?
    - How to load the photos 360 ?
    - I did not choose the video option, but I would like to have it now : how to do ?
    - I paid for the video option 3 months ago, and my advertisement subscription will run out in 4 months, should I renew the video option at the same time as my subcription ?
    - I have new photos for my advertisement, is it possible to replace the old ones on Loovac ?
    - How to pay for my subscription ?
    - Will I receive any invoice ?
    - When will my advertisement be online ?
    - How to extand my subscription ?
    - How to cancel my subscription ?
    - How to know when my subscription will run out ?
    - How will the visitors contact me ?
    - Is there any guarantee of reservations ?
    - How do I know I have received a request for information or reservation from a visitor ?
    - How works the quotations system ?
    - How to appear in the link "Promotion" ?
    - On wich websites will my advertisement be pubished ?
    - Why a publishing network ?
    - Is there any visiting statistic ?
    - How to know if my advertisement is visited ?
    - How does the sponsoring process work and what are my advantages to sponsor other advertiser ?
    - Can I sponsor a foreigner advertiser ?
    - Do I add up sponsorings from a subscrition to another ?
    - Who are we ?
    - How to make an advertising campaign on Loovac website ?
     

    You are visitor :

    - How to find a renting ?
    - What are the advantages of becoming a member ?
    - How does the quotations system work ?
    - How to be alerted in case of new advertisements ?
    - Why do the contact references do not appear for "home exchange" advertisements " ?
    - How to get more informations on advertisements ?
    - How to know availability for reservation ?
    - What are rental guarantees ?
    - Can I receive at home a catalog of Loovac advertisements ?
    - Do you sell planes tickets ?
    - How to do to faire to find back an advertisement ?
    - I saw exactly same advertisements on another website, is it normal ?
    - How does the geographical searching work ?
    - I did not find any advertisement meeting my wish, what to do ?
     

     

    You are advertiser :

    What are the advantages of registering an advertisement on Loovac ?

    Loovac offers many advantages for less than 10 $ CAN per month ( one year subscription rate) :
    - To register a detailed advertisement for your service
    - To illustrate it with up to 10 photos
    - To illustrate it with up to 5 panoramic photos 360
    - To illustrate it with a video (optional)
    - To be contacted directly by clients for informations and reservations through a form
    - To receive directly quotations requests from clients 
    - To be visible on Loovac websites network : Canada, United Kingdom, France, Italia, Spain, Germany, USA, Portugal, Switzerland and Belgium
    - To have your advertisement translated in 6 languages.
    - To be registered in our affiates'network
    - To manage by yourself your advertisement updating : photos, availability calender, promotion and rates.
    - To sponsor other advertiser in any category ( lodging, car or boat rental, restaurant, leisure, home exchange) and win annual free subscriptions
    - To insert your link on our network if you have your own website

    - To offer gift vouchers (restaurant)
    - To publish your advertisement on home page of the website you registered in.

     

    Are the different categories linked ?

    Absolutely Yes !

    When a visitor makes a research, thanks to the searching engine of Loovac website, he will have access to your advertisement, as well as to all complementary services located in the same geographical area.
    For example, if you advertise to rent a vacation lodging ; a potential client, interested by your advertisement, will be able, with one click, to see and look at advertisements of
    other categories of services (restaurants, leisures, car and boat rentals) close to your vacation lodging.
    Advantage : various advertisements of restaurants, leisure activities, car rentals close to your lodging will make your service more attractive ; and vice versa, for any of the other advertiseurs, around you !
    It is why Loovac is the only one to propose to you to sponsore other advertisers and by this way, win free subscription for one year to give additional value to your service in the eyes of future visitors and clients.

     

    How to register an advertisement ?

    Nothing more simple : go to "register an advertisement " at the left top of this page. You can register one or several advertisements ; attractive package rates are proposed for 5 or more advertisements.
    Then fill in the form which appears on screen by following the 4 steps (no special knowledge required to publish an advertisement). You just have to prepare in advance the text, photos and video ( optional ) of your advertisement.

    Then you will have to choose your payment mode (credit card, check or bank transfer). You can pay in safety using your CB or Mastercard with our partner PayPal, world-wide known for its trustable safety payment system online. We don't receive your bank datas and your credit card numbers. After payment, your advertiser will be checked and validated by our service. Your advertisement will be published all over Loovac network.
    Then, you are fully responsible for texts, photos and videos (image rights) of your advertisement as well as rates and availability updates.
    The websites of Loovac network are only meant to publish advertisements, with no assignment to inspect the quality of published services.

     

    Am I payback in case of my advertisement is not accepted on Loovac network ?

    Yes, if your advertisement is refused because it doesn't correspond to our Loovac network's quality policy or to our visitor's interests, We will payback your subscription after deducting processing fees of 30 $ CAN .

     

    My service is located in USA, where do I register my advertisement ?

    You can register your advertisement on any website of Loovac network. Your advertisement will be published all over Loovac network included among others the américain website Loovac.com.
    But if your place of residence is Canada, we advise you to register on the website Loovac.ca to receive a english invoice.

     

    What should I write in further informations ?

    You may describe your renting or service and emphasize aspects which don't appear in the form ; just avoid using superlative as "superb or somptuous", but rather use " equipment of quality ". It is very important your comments are objective and faithfull to reality !

     

    Can I update my mon advertisement ?

    yes, as soon as your advertisement has been validated and put online, you will have unlimited access to your personal back office thanks to your personal access code ; then you will very easily :

    - Modify your photos, add new ones, replace or delete some ( simple photos or photos 360)
    - Update the description of your service
    - Update your availability calendar ( regular updating improves your ranking in searching results)
    - Update your rates
    - Add or take off promotional renting week (rental services)
    - Offer a gift voucher to visitors (restaurants)
    - Extend your subscription
    - Check the number of sponsorings made
    - Answer to invitations to tender
    - And many others ...

     

    Can you update my advertisement for me ?

    No, our system is made to allow the advertiser to make his updatings by himself, in a very simple way, with no special knowledge required to update rates, availability calender, photos and videos..., for example.

     

    How to load the photos 360 ?

    You can load 5 panoramic photos visible in 360.
    To create a virtual visit with a numeric camera, you have to take several photos which will give a panoramic view after being joined. For this, you should stand in the middle of the room of which you want a photo ( or somewhere outside).Then, you need to take photos in series, revolving a little after each photo, and taking care that the following photo will have a part of the previous photo.
    Some advices :
    You don't need any special camera ; anyone can take this kind of series of photos
    - Use a focale distance of 35 mm or less (in any case, don't zoom )
    - Your photos need to overlay themselves at least from 20% to 30%
    - Keep your camera very stable and at the same level, horizontal to ground
    - Ideal is to fix the camera on a tripod and make it to revolve slowly
    - To have a good panoramic view, using countryside mode, you will need about 20 photos to create your virtual panoramic photo 360.
    - To have more details, you can take photos using portrait mode, and increase number of photos to create your virtual panoramic photo 360°.

    Then, the software provided with your camera will allow you to join your photos and create your virtual panoramic photo 360°. When this done, you will have to save your photos and respect following features : size of 2000 x 240 pixels, 200-300 Ko maximum and jpeg format.
    To load the panoramic photos 360 in your advertisement, go to your "Back office", click on Updating and choose Photo 360. Then, load your photos one by one in the right categories.
    Warning : bad quality photos or located at wrong place will be deleted by our service.

     

    I did not choose the video option, but I would like to have it now : how to do ?

    Go to your personal back and click on Updating, choose "Video", and load your video (avi, mpg or wmv format ; size 4 Mo maximum, means a film of about 30 secondes) ; you will have to pay online with Pay Pal and, after payment validation, your video will be online.
    Warning : the video option rate remains the same, even if you put it on line very late after your advertisement's registering : the video rate is not depending of the delay of its publishing but will only be published untill the termination date of your advertisement's subscription.
    We advise you to choose this option as soon as possible, even from the beginning, so that the visitors will enjoy the publishing of your video as long as possible !

     

    I paid for the video option 3 months ago, and my advertisement subscription will run out in 4 months, should I renew the video option at the same time as my subcription ?

    Yes, the termination date of the video's option is the same as the termination date of your subscription, even if you choose to insert it a few month before. You will need to choose again the video option at the same time as your subscription renewal, for the delay 6, 12 or 24 years. This is why we advice you to take the option video at the time as your subscription.

     

    I have new photos for my advertisement, is it possible to replace the old ones on Loovac ?

    You can change as often as you want all photos of your advertisements. You just need to go to your personal "Back office" and load your new photos. They will be onliune after validation by our service..

     

    How to pay for my subscription ?.

    - By Credit Card : we use PayPal's process, world-wide known for its trustable safety payment system online SSL 128bits. We don't receive your bank datas and your credit card numbers ; and your advertisement will be online more quickly, upon 48h to 72h !
    - By Bank Transfer : at the end of the registering process of your advertisement, you will choose transfer payment, put your advertisement reference and you will receive an E-mail with our bank references ; your advertisement will be online as soon as our account will be credited.

     

    Will I receive any invoice ?

    Yes, we send an invoice by E-mail as soon as the advertisement is validated, after payment. In case of a package ( for eg 5 advertisements) the invoice will be sent after the 5th advertisement will be registered.

     

    When will my advertisement be online ?

    Your advertisement will checked and validated after receipt of your payment ; It will be online upon 72h maximum if it's valid.

     

    How to extand my subscription ?

    Go to your personal back office, and choose "Subscription renewal ", then choose payment mode (credit card, bank transfer or check) ; as soon as the payment is received and your advertisement validated, your subscription will be extanded of the chosen period.

     

    How to cancel my subscription ?

    After payment, your subscription runs for the chosen period (6, 12 or 24 months). You will be able to cancel your subscription only at the termination date by not renewing it. Then, it will stop automatically.
    Before termination date, you can take off your advertisement by using your back office, but you will not be paid back for the period remaining.

     

    How to know when my subscription will run out ?

    You can check termination date in your personal "Back office".
    30 days, 15 days, 5 days et 1 day before termination date, you will receive an alert E-mail. A last E-mail will be sent to you when the publishing of your advertisement will stop. Nevertheless, you will have an aditional delay of 30 days after termination date to renew your subscription without needing registering it again. after this time, your advertisement will be deleted from our database.

     

    How will the visitors contact me ?

    The visitors, your future clients, will directly contact you by E-mail, phone, or mail to get further informations and make reservations. Loovac is not involved and don't interfere in talks, bargaining, and litigations.

     

    Is there any guarantee of reservations ?

    We don't guarantee any reservation of the advertisements published on our network ; we only guarantee that the advertisements will be published and visible on all the international websites of Loovac network, as well as the affiliated websites for their subscription period.

     

    How do I know I have received a request for information or reservation from a visitor ?

    In your personal "Back office", you will find the section "Number of forms received" where the number of E-mails sent from your advertisement form on Loovac websites network is listed.

     

    How works the quotations system ?

    Visitors can send to advertisers an invitation to tender for one or many services to get several quotations and make his choice.You are alerted by E-mail and receive a quotation request if your advertisement corresponds to the visitor's criterion searching. You just need to go and check your personal "Back office" to see this quotation request and answer to it if you want.
    Warning : numbers of quotations are limited by the visitor ; so, only the first advertiser will have a chance to be chosen.
    The advertiser will be informed in his personal "Back office" of the number of quotations requested, the number of quotations sent and the end of the request.

     

    How to appear in the link "Promotion" ?

    You need to put a renting week in Promotion in your personal "Back office" and your advertisement will be automatically inserted in the links "Promotion".

     

    On wich websites will my advertisement be pubished ?

    Your advertisement is published on the whole of Loovac international websites network, whose some has monthly a very large traffic of visitors. Moreover, it will be published as well on Loovac affiliates websites thanks to our affiliation program which allows any owner of tourism and advertisements website to publish all Loovac advertisements.
    We actively works to increase continually the numbers of affiliated partners and by this way, enlarge the visibility of your advertisements.

     

    Why a publishing network ?

    To publish your advertisement on a network of international websites will allow it to be viewed by a maximum of visitors and will allow you to have more chances to get reservations. The advantage of Loovac network is that whatever websites belonging to Loovac network you will choose to register your advertisement ( one of its international websites, affiliated websites), your advertisement will be published on all of these websites. And so, will be viewed by hundred of thousand of visitors all over the world.

     

    Is there any visiting statistic ?

    To be very clear and transparent with our advertisers, any of you will receive every year statistics published by Google Analitycs, external consultant which measures the number of visitors and number of read pages for the current year for Loovac websites network.

     

    How to know if my advertisement is visited ?

    Go to your personal "Back office" and check : a visitor meter will count the number of times that your advertisement will be visited in the year.

     

    How does the sponsoring process work and what are my advantages to sponsor other advertiser ?

    Please go and read the section Sponsoring.

     

    Can I sponsor a foreigner advertiser ?

    Yes, you can sponsor any advertiser from any country of Loovac websites network .

     

    Do I add up sponsorings from a subscrition to another ?

    No, the number of sponsoring made is cumulated while current subscription. When this one is over, if you renew you subscription, the meter which cumulate numbe of sponsoring made will start again from zero.

     

    Who are we ?

    Our company Loovac Netwok LLC.

     

    How to make an advertising campaign on Loovac website ?

    You can launch an advertising campaign with banners 468x60 pixels (horizontal banner) and banner 120x600 pixels (vertical banner ) on Loovac network.

     - The banners are published on the websites existing in Canada, United Kingdom, France, Italia, Spain, Germany, USA, Belgium and Switzerland for the moment.

    Our competitive system for publishing advertising banners will allow to achieve your exact targets :

    - to publish your campaign in the category you want (lodging, home exchange, restaurant, car rental, boat rental and leisure activities)

    - to publish your campaign in the country(s) you want

    - to publish your campaign during the chosen period, with predefined frequency

     

    You are visitor :

    How to find a renting ?

    Choose the seraching category, lodging, home exchange, restaurant, car rental, boat rental and leisure activities.

    - Do a search using searching engine ; when you access to the selected advertisements list,click on any advertisement to have all details as well as contact references of the advertiser.

    - You can also search using the geographical map : just click to find the advertisement located at the chosen place.

    - You can see advertisements directly on home page and by clicking on them, you will reach details form and advertiser's contact references.


     

    What are the advantages of becoming a member ?

    Your space member will allow you to :

    - Save and organize your researches in your favourites

    - Use the tenders system to receive different quotations from predifined number of advertisers for the same request

    - Create e-mail alert, to receive regurlarly the new advertisements which may interest you in your box

    - Participate to lottery to win coupons on future rentals (soon)

    - Have better relationship with advertisers

     

    How does the quotations system work ?

    Visitors Members only can use this service. To become Loovac member please fill the fomllowing form (free) : Become a member
    Then, you will be able to send an invitation to tender to all Loovac advertisers who corresponds to your searching criterions for one or more requested service.
    You will choose the number of answers you want, and you will have the choice to stop your quotations request anytime you want, for eg, if you have received a proposal which suits you.
    Ideal way to receive competitive quotations for a group or a long period rentral ; you will save your time by sending a single request and obtain many proposals. Please go and read the section Invitation to tender

     

    How to be alerted in case of new advertisements ?

    You have two choices :

    - Become a Member (free) and create your e-mail alerts and manage the periodicity of receipt.

    - We send once per month the Loovac newsletter by e-mail to any interested visitor, who will have chosen to receive it on an advertiser's contact form.

    Why do the contact references do not appear for "Home exchange" advertisements ?

    Advertisers' contact references are only available for other advertisers. If you are interested by a property to be exchanged, and want to contact the owner, you need to register on Loovac network as advertiser member. With your ID as an advertiser, you will be able to contact the advertiser for "home exchange".

     

    How to get more informations on advertisements ?

    To get further informations for an advertisement, you need to contact directly the advertiser :
    - by e-mail
    - by phone
    - by fax
    - by mail

    They will answer and send to you all informations required.

    All reservations are made between advertisers and visitors. Loovac is not involved and don't interfere in talks, bargaining, and litigations.

     

    How to know availability for reservation ?

    The advertisement for lodging and renting boats displays a availability calendar. Different colors indicates season of rates and availability. Days in grey color are no more available.

     

    What are rental guarantees ?

    Only advertiser assumes all responsability and rental guarantees (description, quality, rates, availability,...) of its advertisement ; make sure the terms of your reservation contract are clearly defined with him.

    Websites of Loovac network purpose is only to register and publish advertisements , with no assignment to check veracity and quality of offered services by the advertisers. Only the advertisers are liable for the content of their advertisements and can be blaimed for any breach of trust, bad quality or lying description.

    We declines any responsability as for any accidents, incidents, disturbances which may occur during bargaining of reservations terms and during the rental period ; we don't interfere in potential litigation between advisers and their clients.

    Nevertheless, we will consider any remark about services you could denounce. With the entire satisfaction of our visitors as an objective, we may stop publishing an advertisement which wouldn't respond to our quality policy.

     

    Can I receive at home a catalog of Loovac advertisements ?

    We only use Internet as publishing mode. We don't have any catalog of advertisements existing on Loovac websites network.

     

    Do you sell planes tickets ?

    No, our system only compares the prices of planes tickets on Internet. You buy the plane ticket directly to the provider selected in your search.

     

    How to find back an advertisement ?

    For this, you can write in searching engine, at the top of the page :

    - the reference number of the 'advertisement

    - the advertiser's name or name of his service

    - the location of the service

     

    I saw exactly same advertisements on another website, is it normal ?

    Yes indeed, Loovac network includes several international websites and affiliated websites ; all of them publish the registered advertisements of Loovac; you may have been connected with one of this r websites.

     

    How does the geographical searching work ?

    Click on an area on the world map ; a new map with countries will appear ; click on a country, then on a province/state, and you will have all available advertisements located at the chosen place.

     

    I did not find any advertisement meeting my wish, what to do ?

    If you didn't find any advertisement responding to your criterions, you can create one or several e-mail alert(s) describing your searching criterions. then, you will received all advertisements which fulfill your request(s). it's very easy and you just need to register as Loovac member (free) on Member Space to enjoy this service !

     

     
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